Reviews

  As always, in good faith, I am writing this review for my coverman, Dr. Andrew Baer whose words I am most faithfully recording.

“A little over a month ago my “2016 Lexus ES350 which had been purchased only two months previously with only 16,000 miles on it, in absolutely pristine, mint condition, was hit on the right side by someone backing out of a parking spot. There was quite a bit of damage.

Lexus of Rockville does not have its own collision repair shop. They referred me to Euro Pro Collision which is the only shop to which they refer their customers.

USAA was the insurance company of the insuree. They required the car to be evaluated by their adjuster at a different company. Their evaluation was for about $3,000 dollars worth of work. When I took the car to Euro Pro Collision Center I was told that their goal was to restore the car with OEM parts and to bring it back to its condition when it left the factory. Think about that. It is quite a statement!

I was told it would take about two weeks to complete which was reasonable. First, they needed to take the car apart and see the true extent of the damage, order parts, match the paint (no easy task, more like an art,) paint each part, carefully blend with the existing paint and finally put it all back together.

The estimate was MORE THAN TWICE, what the USAA adjuster had come up with. One of the things Euro Pro Collision Center prides itself in I was told, is dealing with the insurance companies who traditionally want to pay out as little as possible…..an aftermarket part here….perhaps a junkyard part there. By their OEM standards, I was told that is not what is going to happen. (I have a friend in another state where I once lived. I had taken other cars there for repair and out of curiosity spent time at his shop so I am pretty familiar with what goes on in the collision repair business.

When the repair was completed I was told I could pick up the car. There was one problem. USAA sent the check to their adjuster’s shop where I had originally taken the car. They would not release my car. Initially, I was upset because I thought it was no big deal, USAA would recut the check and send it to them.

I spoke to the Euro Pro Collision Center’s owner. In point of fact, what I thought was absolutely wrong. On too many occasions when this had occurred, they released the car only to learn that the insurance company sent the re-cut check to the customer who simply cashed it or put it in their bank rather than signing it over to Euro Pro Collision Center.

You may think of this as theft which is criminal and easy to resolve. That is not the case. In most states, this kind of thing is a civil matter requiring a lawyer to file a claim and prosecute a case against the customer. This has a considerable cost. Even if the attorney obtains a judgment against the customer, then there is the matter of collecting which may result in getting pennies on the dollar amount owed. He told me, and when I thought about it I knew it to be true, the contract for the repair is between the customer and Euro Pro Collision Center. They do their best to have the cost of the repair covered and as I understand, most of the time they are very successful which is evident in what happened with my car. The entire cost was covered by USAA.

I read other reviews here about problems with customer service. Rather than make me pay for the repair and wait for the check to come to me, they accepted the fact that the check was mailed by USAA to them. They released the car trusting that if by some crazy fluke the check was sent to me, I would do the right thing and give it to them. They really did not have to do that. It was an act of goodwill and kindness which in this day and age is noteworthy and quite remarkable. We are talking about over $3,000. Kudos to Euro Pro Collison Center!

In some other reviews, I read that either things were not done in a timely matter or that the contact person did not always get back to them right away. The shop is huge. Frankly, it is the largest repair shop I have ever seen. Any business is run by human beings and we all know that we are all not perfect. That should be considered before quickly coming to the conclusion that customer service is not what one wants it to be.

I was not always able to get my contact person right away but remember, the shop runs a very big operation. One would think that such a large operation might not produce quality results. That is not the case. My car, which I picked up yesterday, looks like it just left the dealership after when it was purchased. I looked at it very carefully with an eye for what I learned while at my friend’s shop. The repair is absolutely perfect and in terms of reviewing Euro Pro Collison Center that is to use an apt expression, where the rubber hits the road. I would never take a car anywhere else.”

  Terrific people and very skilled craftsmen. They know cars and how to make them beautiful again. They take tremendous pride in their work and the final product. For example, they perfectly matched a rare, faded color.

  I broke my toy. I’ve heard so much about This shop over the years I know for a fact when I need their service again there’s no question are use them again. My 2020 Corvette was struck by a deer and it mangled the front bumper. I put a call in to the shop and schedule the appointment. Parts availability really slowed the progress updates were given as the required things and the repairs moved along. Fast forward to delivery day And to my astonishment I didn’t have to ask for any adjustments they gone over every single inch of the front of his car and I tell you GM could learn a thing or two about bodygaps from these guys. Fit and finish was far above what my expectations were the color match was completely on point. Their reputation for quality work it’s not a joke it is absolutely the truth. Their reputation doesn’t even come close to how good they are. I attempted to pack yelp to give them 10 stars but unfortunately my computer skills were as good as the deers road crossing skills. Thank you Euro Pros team I hope I never have to see you again but if I do I’ll be happy I know.

  These guys did a great job on my car. It was a complicated fix and required some technical expertise on a Porsche. If you have damaged high end car this is the spot in DC metro to have it repaired.

Great customer service ……..

  I brought my 2009 Porsche 911 Turbo to Euro Pros after it was heavily damaged during transport from CA to VA. While the insurance company ended up totaling the vehicle, I did want to leave a review on the shop’s excellent customer service. It took the insurance company several weeks to compile estimates and begin the process of settling the claim. Euro Pros was there every step of the way keeping me updated and were super responsive over phone/email whenever I had questions. The shop also went above and beyond to accommodate me during less than ideal circumstances over the holidays. I have always seen Euro Pros as the leader in the DMV and I would not hesitate to bring my next vehicle their way!

  Put the emphasis on “Pros”. Been a long time customer of this family ran business. The owners are hands-on and go the extra length to make sure the cars are repaired correctly. They can handle just about any make or model. Check out the high dollar cars they are working on and you’ll see that most jobs are easy for them. They work with the insurance company and fight on your behalf to make sure your car is repaired with the best quality parts, not simply bolt on cheap knock off parts.

Nice to see that there are still honest businesses out there that look out for the customer.

  Phenomenal service, phenomenal team, and an extremely satisfied customer! Being in the business myself, I have certain expectations but also come from a side of understanding (if needed). I am truly blown away by this team! Think of Euro Pro’s as a top-notch, Fortune 500 Company in terms of service, but small town, “everyone is a neighbor” feel when it comes to relations. Everyone you interact with is sweet and kind, yet extremely professional and knowledgeable when it comes to repairs. You won’t find a better body shop. Somehow my car came back looking better than new! No hassle, no nonsense, effortless and streamlined communication and flow from start to finish. Don’t look anywhere else…there’s no reason to. Thanks to the entire Euro Pro’s Team!!!

  Previously Euro Pros had repaired some roof damage to my car. The work they had performed was excellent. A short time afterward I was having some issues with manually raising my tailgate. I called and was told their work was guaranteed for as long as I owned the car and to bring my car in so they could checkout my concerns. I did not need an appointment. I came by a couple of days later unannounced and they looked at my car almost immediately. They had 3 to 4 employees inspect my car to try and diagnoses my concerns regarding my tailgate to identify a solution. Besides inspecting my car they also called some of their outside sources to see if they had any answers to my tailgate problem. They even went as far as to check 3 other same model cars on their lot to see if these cars were experiencing the same problem as my car. After about an hour they were able to resolve the problem. Euro Pros personnel were professional, courteous, friendly, and willing to do whatever it took to fix my problem. Not only is their final work product excellent but their customer service is also excellent. I would recommend them to anyone who to have any collision damage to their car fixed.

  This Review is Long Overdue!!

Over the years I’ve had the pleasure of taking several of my Lexus’ to Euros Auto Body Shop for repairs. . From the moment you walk in and until all the work is completed, they remain courteous, professional, and they really pay attention to detail. Honestly, Every visit is truly an outstanding experience from start to finish.

They will take the time to listen to your concerns, thoroughly inspect the damage, and provided a transparent and detailed estimate of the repairs needed. They patiently explained each step of the process, making sure I fully understood what was going to be done before proceeding.

Throughout the repair process, I received updates on the status of my car, which alleviated any worries. My car always looked better than it did before the accident–flawless, with no signs of the previous damage. I wish I had pictures for proof.

The quality of the work is truly top-notch every time. Their technicians are undoubtedly experts in their field, and it’s evident that they take great pride in their craftsmanship. The paint job was seamless, and the attention to detail on even the tiniest aspects of the repair was impressive. They even took the time to call me and address additional dings on the car (not related to the estimate) and asked if I wanted to have them repaired at an extremely fair price, However, I never felt like they were trying to upsell me or push unnecessary repairs. They went the extra mile to address any questions I had and made sure I was completely happy with the final result. The end result was to have the car looking showroom good.

Overall, I cannot recommend Euro Pros highly enough. If you’re in need of auto body repairs, this is undoubtedly the place to go. From their friendly and knowledgeable staff to their exceptional workmanship, this shop sets the standard for auto body repair experiences. I’m beyond pleased with the results, and even though I have to drive a 25 extra miles outside of my area, I will undoubtedly return if the need arises in the future. Bravo to this Auto Body Shop for an exemplary job EVERYTIME!

  This is the second time i have brought my car to Europros and I’m happy with their service both in how my car was fixed and the communication i have had with them. This time around Tom was in charge of getting my car back to normal. He kept constant communication and clearly explained any hiccups during the process. I’m very picky with people who work on my car but deff trust the work these guys do.

  I have nothing but great things to say about Euro Pros. My Porsche Cayenne sustained a severe damage from animal collision. I was worried my car would never be the same but after repairs with Euro pros, my car came back looking even better than pre-accident. They were very detailed-oriented and extremely professional. They also went the extra mile by going above and beyond. I can see why they are the best at what they do. Thank you Euro Pros!! Special special thanks to Kendall and Derek!!

  I purchased a Porsche from a reputable dealer on Long Island. It had a mis aligned hood that I thought I would fix after I got it home.

After taking it to several reputable PDR shops in the area I quickly discovered I needed a body shop to re align the hood.

I took it to Euro Pros Collision Center and they discovered the car had been hit in the nose and repaired poorly and that was causing the mis aligned hood issue.

Jack assured me they would fix it as good as new and on time and within the estimate he had given me. Sure enough that’s exactly what happened. I’m now a client for life. Not just any shop could have performed this “surgery” and make my classic 911 look as good as new. Other shops could have fixed it but I doubt to the levels this car was repaired to. There are easy (wrong) fixes, there are quick (wrong) fixes and there are cheap (wrong) fixes. If you want either of those 3, don’t take your beloved here.

Finally a shop I can trust. Thank you Euro Pros Collision Center, Jack and crew.